Overview
SDI Presence specializes in implementation and Managed Services for municipal governments and the private sector.
Our services include:
- Selection and implementation of best-fit Amazon Connect feature sets
- Customizations
- Integration with existing client systems
- User and admin training
- Ongoing support and consulting services
PMP-certified professionals manage SDI’s implementations. To date, our Amazon Connect implementations support over 90,000 calls per year, and are rapidly scaling.
Features Implemented
- IVR, Chatbots, and contact center automation
- Skills-based routing
- Contact forecasting
- Workforce planning
- Call recording
- IT Service Management integration with ServiceNow and other platforms
- Service Request Management workflows
- Outbound call campaigns
- Creation of SLA reports
Sold by | SDI Presence LLC |
Categories | |
Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
For more support information please contact: aws@sdipresence.com