Overview

    IBM® watsonx™ is an AI and data platform that includes three core components and a set of AI assistants designed to help you scale and accelerate the impact of AI with trusted data across your business. Enterprises are turning to watsonx because it is:

    Open: Based on open technologies that provide a variety of models to cover enterprise use cases and compliance requirements.
    Targeted: Targeted to specific enterprise domains like HR, customer service or IT operations to unlock new value. 
    Trusted: Designed with principles of transparency, responsibility and governance so you can manage legal, regulatory, ethical and accuracy concerns.
    Empowering: Go beyond being an AI user and become an AI value creator, owning the value your models create.
    

    The platform offers flexibility, enabling you to start with one component or application and include additional ones as your needs grow.

    Highlights

    • Design solutions suited to your needs using multiple models and the power of the open-source community. Choose from models that can be targeted for specific business domains and use cases.
    • Build and govern AI models based on principles of trust, transparency and ethics.
    • Become an AI value creator with a platform thats empowering and easy to use.

    Details

    Delivery method

    Delivery option
    New VPC Deployment
    Existing VPC

    Latest version

    Operating system
    Rhel 8.6

    Pricing

    Pricing and entitlements for this product are managed outside of AWS Marketplace through an external billing relationship between you and the vendor. You activate the product by supplying an existing license purchased outside of AWS Marketplace, while AWS provides the infrastructure required to launch the product. Subscriptions have no end date and may be cancelled any time. However, the cancellation won't affect the status of an active license if it was purchased outside of AWS Marketplace.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    Vendor refund policy

    Please contact your client account team for refund information

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    New VPC Deployment

    Root template for IBM watsonx deployment in a new VPC

    CloudFormation Template (CFT)

    AWS CloudFormation templates are JSON or YAML-formatted text files that simplify provisioning and management on AWS. The templates describe the service or application architecture you want to deploy, and AWS CloudFormation uses those templates to provision and configure the required services (such as Amazon EC2 instances or Amazon RDS DB instances). The deployed application and associated resources are called a "stack."

    Version release notes

    v5.0.x Release

    Additional details

    Resources

    Support

    Vendor support

    Sign in to open a new case or review existing cases: https://www.ibm.com/mysupport/s/topic/0TO3p000000g8UsGAI/watsonx?language=en_US 

    You can view, start, or contribute to user discussions on the IBM Community. Find the watsonx group here: https://community.ibm.com/community/user/watsonx/home 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    307 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Research

    IBM watsonx Assistant feedback

    Reviewed on Sep 26, 2024
    Review provided by G2
    What do you like best about the product?
    accuracy, ease of use, features, implemented for relevant answers
    What do you dislike about the product?
    cost, can be work of integration and support system.
    What problems is the product solving and how is that benefiting you?
    It help to manage data sources for data analytics and provide deep customization with the help of chatbots.
    Siddharth D.

    Powerful AI tool for seamless virtual support

    Reviewed on Sep 18, 2024
    Review provided by G2
    What do you like best about the product?
    I appreciate the wide range of customization options provided by IBM watsonx Assistant. Once you get over the first lesson, its powerful features make it an excellent automation tool. AI can be powerful, and it’s a key component of managing customer interactions and internal processes. The ability to interface with different platforms is also a key advantage, allowing for flexibility in implementation across tools.
    What do you dislike about the product?
    The steep and challenging learning curve can be a bit frustrating in the early stages. Although the platform has many features, some technical skills are required to use it effectively. For some platforms, the integration process can be tedious, requiring additional workflows for smooth operation. Additionally, although customer support, while helpful, can be slow and extensive, especially for new users.
    What problems is the product solving and how is that benefiting you?
    IBM watsonx Assistant helps solve the problem of managing a high volume of customer inquiries by automating responses to FAQs and support requests. This reduces the need for repeated manual operations and improves efficiency. It also helps in qualifying leadership by handling priority customer interactions, and saves my team time to focus on complex projects. The ability of AI to connect with other systems and streamline operations has increased productivity and improved customer satisfaction, enabling us to scale our operations.
    Aravind A.

    A Chatbot which dosen't sound like a ChatBOT

    Reviewed on Sep 16, 2024
    Review provided by G2
    What do you like best about the product?
    It's NLP and the wai it processes and understands the queries.
    What do you dislike about the product?
    The integration part of this is a bit complcated.
    What problems is the product solving and how is that benefiting you?
    In stramlining the inbound leads that comes through our website and gather more information to study such leads.
    Aman S.

    Great product as a assistant virtual agent with Ai

    Reviewed on Sep 16, 2024
    Review provided by G2
    What do you like best about the product?
    The drag-and-drop conversation
    Preloaded templates that help very much
    AI with all the necessary features and information.
    setup is easy
    What do you dislike about the product?
    cannot handle many complex situations or problems.
    it is user-friendly but not very much
    What problems is the product solving and how is that benefiting you?
    It is eliminating duplicate tasks and making it easy for regular and routine tasks
    Angel R.

    AI Conversational Chatbot

    Reviewed on Sep 16, 2024
    Review provided by G2
    What do you like best about the product?
    It provides with fastest answers with 100 percent accuracy acroos any of the applications .
    What do you dislike about the product?
    The pricing is based on the scope of the needs.
    What problems is the product solving and how is that benefiting you?
    I have to develop my own branded live chatbot for my channel which connects to the customers easily.
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