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Reviews from AWS Marketplace

13 AWS reviews

External reviews

442 reviews
from G2

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Samuel A.

Awesome observability tools

  • April 19, 2023
  • Review verified by G2

What do you like best about the product?
Fast way to get information about deployed code in production
What do you dislike about the product?
It can be high cost in case you want all the team with complet access
What problems is the product solving and how is that benefiting you?
Keep the team update with alerts about error in the code, and great tool to follow how new code is woking, early detection of errors, timings and alerts


    Market Research

Exploring users redemption issues as a customer support agent

  • April 06, 2023
  • Review verified by G2

What do you like best about the product?
New Relic provides real-time visibility into the performance of your applications and infrastructure, allowing you to quickly identify and resolve issues.The New Relic app allows for collaboration among team members, enabling better communication and faster issue resolution.
What do you dislike about the product?
I can tell you that New Relic is a well-respected and widely used application performance monitoring tool that has many useful features and benefits for businesses and organizations. However, like any software or service, it may not be the right fit for everyone, depending on their specific needs and requirements.
What problems is the product solving and how is that benefiting you?
New Relic helps to identify and diagnose application performance issues, such as slow page load times, high error rates, and long response times. New Relic provides insights into how applications and infrastructure are performing at scale, helping organizations to identify and resolve issues related to growth and expansion.


    Narek.G S.

To identify and troubleshoot issues that customers are experiencing

  • April 04, 2023
  • Review verified by G2

What do you like best about the product?
It is a powerful application performance monitoring tool that provides real-time insights into the performance of applications, servers, and databases, it's allowing me to quickly identify and troubleshoot issues.
What do you dislike about the product?
One thing I dislike about New Relic is its user interface, which can be overwhelming and confusing, particularly for new users. The platform has a lot of features and options, which can make it difficult to navigate and find the information that you need.
What problems is the product solving and how is that benefiting you?
It provides real-time visibility into the performance of our digital services, which can help me identify and troubleshoot issues more quickly and also helps me identify trends and patterns in customer behavior, which can inform our support strategies and improve the efficiency and effectiveness of our support team.


    Piyush M.

One point for all monitoring requirnments of microservice

  • March 22, 2023
  • Review verified by G2

What do you like best about the product?
It provides the metrics in that manner we can check our application's performance and increase its availability.
Alerting of new relic is one of the best.
It is too easy to integrate
What do you dislike about the product?
It is too costly for low-budget startups rather than it is too good.
What problems is the product solving and how is that benefiting you?
It helps me to monitor my applications and to get the alert when something unexpected is happened. Its response time graph helps me alot to keep my application up and highly available for client


    David C.

Multi Platform and Solid APM, but still third party.

  • May 19, 2022
  • Review provided by G2

What do you like best about the product?
I like that it supports multiple clouds seamlessly, and has a simple and straightforward installation process. The APM tools are bar none and a lot of effort was clearly put in to making information easy to find and visualizable.
What do you dislike about the product?
There's still an extra installation process, and the ins and outs of that process aren't made very clear in the quickstart or the docs themselves -- if I wanted to install this in a k8s cluster, what variables do I need to set? Do I REALLY have to mount a file'?

Also, the line between the various products (APM, synthetics, errors, etc) are not at immediately intuitive -- to me or to the devs on my team.
What problems is the product solving and how is that benefiting you?
The error reporting has been really handy. NRQL is solid and has made it easy to throw together dashboards that we check at least weekly.

Lower-urgency issues that used to go unsolved for weeks are now visible, which is a big deal for a small team like ours.


    Consumer Goods

Easy to identity problems

  • May 19, 2022
  • Review provided by G2

What do you like best about the product?
The user interface is easy to use and the graphs/charts are useful while troubleshooting. NR has helped us to find some of the problems and narrow it down to code level during severity1.
What do you dislike about the product?
I dont like managing user access management with v1. We need to migrate to v2. Very high close.
What problems is the product solving and how is that benefiting you?
I am trying to detect and resolve problems with during critical incident. We also need to corelate services.


    Retail

Splunk to New Relic - My Journey to Learning more about New Relic and Appreciating it more

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
- Search logs with the abiliity to see how often an issue is occurring
-Ability to search across multiple accounts
-Dashboard and tab option within dashboards
-Saved searches and drop down to navigate my previous searches
-The ability to add text within the dashboard
What do you dislike about the product?
-Difference between searching in Browse logs versus NRQL requires a different "language"/format
-Unable to see the raw log and surrounding events
-Unable to regex more than 5 values
-Unable to see the Total number of returned events when faceting
-Regex parsing issues with large events
-Unable to scroll on NRQL queries - Depending on screen size, I have issues where I can't see my charts so I have to view by image
-Unable to include a message with my alert
-Alerts are unable to be excluded within the interface for certain time periods
-
What problems is the product solving and how is that benefiting you?
We have been able to track and trend issues occurring in the field. There is a huge benefit to being able to pull a CSV. With saved searches, it's enabled me to quickly change between views. We are able to accurately alert on issues occurring within the field. I want to learn more about machine learning and utilizing that within our company.


    Information Technology and Services

New Relic Review

  • May 18, 2022
  • Review provided by G2

What do you like best about the product?
I like the ability to save searches to help my coworkers perform similar tasks with minimal effort.
What do you dislike about the product?
Inability to easily see the raw log in the search results.
What problems is the product solving and how is that benefiting you?
New Relic makes it easy to support over 2700 store locations with all relevant information at your fingertips.


    Information Technology and Services

Simple to set up server monitoring

  • December 28, 2021
  • Review verified by G2

What do you like best about the product?
Extremely poweful and easy to use . Great tool for tracking the performance and health of our platform
What do you dislike about the product?
quite expensive if you are using multile modules on a bigger infrastructure
What problems is the product solving and how is that benefiting you?
It´s an essential tool for teams on call that needs to understand alterts in their apps
Recommendations to others considering the product:
Easy to install and use , great APM features , helps a lot with troubleshooting slow transactions


    Thouseef K.

A great observability platform for all of your applications

  • September 29, 2021
  • Review verified by G2

What do you like best about the product?
It is very easy to set up. All you have to do is download the relevant agent for your applications, Java, Python, Dot Net whatever application it is. Install them and start running. That's it, now you see all your metrics in New Relic. I can use this to monitor my infrastruture, application performance, logs, synthetics, dashboards and alerts. Simple to use and enough documentation available. Great community support as well.
What do you dislike about the product?
Some of the features are yet to mature. I can use it for log monitoring but don't think can be a replacement to other log monitoring tools like Splunk. Their NRQL query is simple but has so many limitations. You can't really write it like an SQL script.
What problems is the product solving and how is that benefiting you?
Monitoring the performance of many of the applications ranging from Java, Python, Microservices, AWS serverless, and many more. Infrastructure monitoring, log monitoring. I have also created dashboards and alerts based these metrics.