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Great insights, at a cost!
What do you like best about the product?
Very in depth metrics, traces & monitoring. Helpful when debugging.
What do you dislike about the product?
Costs rise exponentially with large scale applications. New Relic recently changed their pricing structure resulting in our bill tripling.
What problems is the product solving and how is that benefiting you?
When debugging a slow part of the application or tracing down a niche bug
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New Relic is used to monitor the performance of our applications and crash rates.
What do you like best about the product?
The best part is New Relic dashboard visualization is user interactive. It's easy to implement in our application. New Relic also provide detailed reports.
What do you dislike about the product?
Price is too expensive for small virtual servers. Sometimes I feel the response time is too much. There are some times where I have to wait for minutes to load the software.
What problems is the product solving and how is that benefiting you?
New Relic is used to track application performance, response times, error rates and unhandled exceptions.
Recommendations to others considering the product:
New Relic does an amazing job for detailed performance monitoring, as well as quick setup of services
Reasonably Strong API monitoring framework
What do you like best about the product?
The level of detail provided is strong, and the overarching catch point aggregation works well.
What do you dislike about the product?
The licensing cost is way too high, competitor products offering similar functionality for exponentially lower cost.
What problems is the product solving and how is that benefiting you?
We are using New Relic Synthetics to identify areas of dynamic load
New Relic
What do you like best about the product?
Decent interface, good trend analysis, a decent barometer for engagement
What do you dislike about the product?
Not sure if it is an API issue, but some of the data seems to incorrect
What problems is the product solving and how is that benefiting you?
Shows user engagement with our product. Can easily identify areas of opportunity as well as areas that have strong usage
Great tool if you really know how to use it
What do you like best about the product?
Application availability, APDEX and performance metrics.
What do you dislike about the product?
I wish there was a facility to be able to search the logs and be able to derive with certain metrics out of it.
What problems is the product solving and how is that benefiting you?
Performance and Monitoring.
New Relic Browser
What do you like best about the product?
I like how it provides real user monitoring, enhances performance and usage.
What do you dislike about the product?
I feel it still needs to work out some kinks and be more user friendly. It can tend to be a bit confusing at first.
What problems is the product solving and how is that benefiting you?
Factors affecting the performance of page load timing. This program provides an aggregate view and opportunities to dig into more granular data around unique page views for troubleshooting performance issues.
Great Idea and service, but pricing model needs some improvement
What do you like best about the product?
I was a big fan of using New Relic for my infrastructure monitoring.
What do you dislike about the product?
I had an issue with the billing options. The billing options/packages changed while I was already happy with my services. This change made my continued use of the product, not possible.
What problems is the product solving and how is that benefiting you?
Infrastructure Monitoring for up/down, CPU, storage and network traffic
Recommendations to others considering the product:
Ensure what you are looking for is included in your pricing package.
New Relic Infrastructure gives good visibility over deployed hosts
What do you like best about the product?
It's easy with New Relic Infrastructure to quickly spot where there are problems in your deployed infrastructure. The tabs let you drill down into Hosts, Network, Storage, Processes, and Inventory. The ability to save filter sets make it a breeze to quickly set up custom collections of hosts, and the ability to create filter sets based on TAGs in your Amazon deployed fleet allows quick separation between environments.
One particularly useful feature was in Inventory, it quickly identified whichi hosts
One particularly useful feature was in Inventory, it quickly identified whichi hosts
What do you dislike about the product?
New Relic used to offer the ability to inspect machine metrics via the APM product, but moving this into a separate breakout Infrastructure product increases our costs. In fairness, the Infrastructure product is much more comprehensive.
If you don't use packages to deploy your software, then the Inventory tab may not give you as much value.
If you don't use packages to deploy your software, then the Inventory tab may not give you as much value.
What problems is the product solving and how is that benefiting you?
It's very fast to drill down into problems with your deployment using Infrastructure. If any of your hosts are in an error condition, you can quickly filter to just the error-reporting hosts. The ability to save filter sets make it a breeze to quickly set up custom collections of hosts.
Recommendations to others considering the product:
Consider carefully whether you need New Relic on ALL your hosts or not. The pricing is such that it's expensive to measure all the machines.
The Serverless AWS has helped us with our monitoring. However, we would like a more sophisticated filtering for the Serverless AWS pieces.
We are monitoring our server database to see if there are any anomalies or problems with the servers and databases.
How has it helped my organization?
Since we migrated from on-premise solution to the cloud (AWS), we have migrated somethings into Lambda API Gateway and DynamoDB. We have also done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part.
What is most valuable?
* The alerting system
* The integration of API Gateway with Lamda and Serverless AWS.
What needs improvement?
We are sharing different AWS accounts, and if a Lambda has with the same name but a different AWS account, it is a little hard to understand whether AWS or Lamda belongs to that account. Also, we have multiple accounts on the drop down to filter by Lambda, but we see two Lambda with the same name, then we don't know which one to choose. So, it needs to improve its filtering.
We would like a more sophisticated filtering for the Serverless AWS pieces.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
We have not had an issue with stability, so we are happy with it.
For all the features that they have and for the amount of data that we feed them, it handles the stress well.
What do I think about the scalability of the solution?
We run 20 web servers, 500 Lambdas, and 50 DynamoDB tables. We also have an enterprise SQL Server with different instances along with MySQL databases and mobile applications.
How is customer service and technical support?
I would rate the technical support an eight out of ten.
Which solutions did we use previously?
We were previously using Datadog. At the time of the switch, both companies were closely related product-wise, and some of our company was already using New Relic. We also chose it because the monitoring tool and alerting system fit our needs.
How was the initial setup?
The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts. There is also some room for improvement on the integration with Serverless AWS.
What's my experience with pricing, setup cost, and licensing?
Because of budget, we are not using the mobile app part of this tool.
What other advice do I have?
New Relic has been in the business for a while. It offers a wide selection to attach a monitoring mobile app, server, and cloud. If you want to go with just one product, it fits all your needs.
It has helped us maintain a much higher uptime than we had previously
We use it for server monitoring and strictly for our EC2 instances.
How has it helped my organization?
It has helped us maintain a much higher uptime than we had previously.
It fulfills the need that we had for the product.
What is most valuable?
Server uptime is its most valuable feature.
What needs improvement?
We have had issues with our agents going offline.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability has been fine.
What do I think about the scalability of the solution?
Our environment has 25 servers.
How is customer service and technical support?
The help from the technical support has always been good.
How was the initial setup?
We have to install an agent on each of our instances.
Which other solutions did I evaluate?
New Relic was the main product that we looked at.
What other advice do I have?
If you are looking for this specific type of application to keep a record of your inventory, then it does exactly what it is supposed to do.
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