customer since 2021 and great support experience
I've been a customer since 2021 and while the validation service is good and as advertised, I'm most pleased with the helpful support team at LaunchNodes. Every time I have an issue they're willing to get on a Zoom to help me resolve it. If only every company had such customer service. Well done, LaunchNodes team, and thank you as always.
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Exceptional Ethereum Validator Hosting Service
The Launchnodes team offers an exceptional hosting service for all Ethereum Validators that want to solo stake to enhance network security, but don't want to or simply cannot invest in a local setup. In 3 years the team has provided professional, courteous and very timely support. I'm very happy with this product, and i have recommended it to all my friends. Looking forward to renewing this gem of a no-hassle subscription for years to come.
Excellent staking SaaS through thick and thin
I've been a happy customer since Sep 2022 and now plan to stay with this service indefinitely.
Launchnodes' service and support are exceptional. They helped me set up my node and took every single precaution to ensure that the service was up the right way and without a glitch. With the service running, Launchnode updates their software with patches roughly once every 2 months. These updates are communicated clearly and with plenty of advance notice so that i can install them myself - and if I have any issues, their support team is standing by to help.
What's even more impressive however was the professionalism with which Launchnodes handled a couple of service outages recently. The validator went down, started missing attestations, and suffering penalties. In both cases, Launchnodes' engineers had a patch that resolved the fire within 2ish hours after I had notified them of the issues.
You can tell the most about a company and the quality of their SaaS based on how they handle adversity - Launchnodes have been exceptional so far, through good times and bad. Thank you, team.
Very Happy Customer
The Launchnodes team has provided me with excellent technical support for my Ethereum Validator pre and post merge. They are very quick to send out upgrade instructions (which you can do yourself). When hands-on technical assistance is needed they will schedule a zoom call and walk you through the process step by step. This is a fairly unique service that allows a person with some technical skills to operate their own Ethereum Validator. By using AWS 99.99% uptime is easy to achieve. You get all of the rewards earned by your Validator, get to see the technical underpinnings, and know that you are helping to operate and secure the Ethereum blockchain.
Phenomenal Support
We were looking for a team to support our large ETH2 nodes farm. We had nothing but great success with Launchnodes! A+++ all the way. Zero complains!
Great expert support, good documentation with some limitations
I haven't used a Windows command prompt in many years & never used Amazon's AWS service. Now after a month, I am somewhat comfortable with AWS, Linux, Docker, and ssh, etc., which is mainly due to following the product usage instructions and my own research. However, it also meant that I needed much tech support. Launchnodes also recommended that I subscribe to a Validator node (less expensive) instead of a full Beacon node if I were to run only one node (32 Ethereums). I consider that an ethical suggestion by not pushing a more expensive product on me. At this time, my node is active and earning me some money.
I had problems in my configuration, in particular importing the Mainnet wallet keys from a zip file. I believe Launchnodes should add enabling Zip and Nano utilities to their documentations to help a novice like me.
It took some time for the Launchnodes tech support to help me out, but once they did, it was a breeze. They are truly experts at it with a lot of patience. The tech support rep updated my configurations and ensured that my node was running faultlessly.
Launchnodes' Validator node was the best product for me to use to participate in Ethereum stacking, in my opinion.
Excellent End-to-End Customer Service
The concierge service was great for me. I knew I wanted to run a node but without the technical knowledge this non-custodial service allowed me to stake my Ethereum and not hand my ETH over to a 3rd party.
Overall the attentive customer support meant that from the moment I contacted them through AWS they walked me through all the software tech stuff, and were with me every step of the way. They always kept me updated at each step as to what was going on, and what they were doing on my behalf.
I felt thoroughly taken care of - I highly recommend launchnodes.
Fab service would recommend it
Ok so if you know how to use AWS this will be pretty straight forward. The only bit you will find a little tricky is creating the wallet them moving the key into the wallet bit.
If you do just reach out to the support team they were very helpful and Yash helped me fix an issue in like 5 min then after that my validator node worked like clockwork easily.
Also if you don't know how to use the concierge service well worth it, they know what they are doing.
The only bits the notes had missing for me was the unzip cmd did not work easily fixed with sudo yum unzip.
Secondly last bit of updating pass.txt, it said I did not have permission so the cmd was sudo nano pass.txt and this allowed me to update the pass and off we went.
Yash said they would update the notes in the documentation to reflect this anyway.
Fab service and well worth setting up in the cloud.
good for significant deployment of nodes
This product allows me to easily manage large numbers of nodes, they also use the most popular validator and beacon node client from Prysmatic. Their instructions are clear and support prompt and capable.
Scaling is scary for high value nodes and this makes it easy
Lets you scale the number of nodes really easily especially if you are already using AWS extensively for technical and non-technical users.