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External reviews

221 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Financial Services

excellent

  • August 05, 2024
  • Review provided by G2

What do you like best about the product?
It is very easy to use and implemente OnBase produts.
What do you dislike about the product?
Too many features and integratoin a bit complex.
What problems is the product solving and how is that benefiting you?
It is replacing the Nautilus application.


    Balaji P.

Strong futuristic approach

  • August 01, 2024
  • Review provided by G2

What do you like best about the product?
It used to be support (4 years ago). Now it is about newer functionality and Hyland experience
What do you dislike about the product?
Currently OnBase support is not as impressive as before
What problems is the product solving and how is that benefiting you?
Ease of maintenance and user friendly


    Misty B.

User friendly

  • August 01, 2024
  • Review provided by G2

What do you like best about the product?
I like App Buiider and think it would be very helpful for end users
What do you dislike about the product?
So many workview screens to open for end user
What problems is the product solving and how is that benefiting you?
Na


    Phillip M.

Really enjoy the experience.

  • July 31, 2024
  • Review provided by G2

What do you like best about the product?
Functionality is great. We are transitioning soon.
What do you dislike about the product?
I'm not sure what I may dislike at this time.
What problems is the product solving and how is that benefiting you?
Documents and Reviews


    Elaine E.

Great experience using OB, i am a principal developer who devs every day

  • July 31, 2024
  • Review provided by G2

What do you like best about the product?
The use of workview product, classes etc
What do you dislike about the product?
items that we cant delete, aka afks etc.
What problems is the product solving and how is that benefiting you?
going paperless, workflow solutions etc


    Andrew M.

OnBase from the mouth of babes

  • July 31, 2024
  • Review provided by G2

What do you like best about the product?
I like how flexible Workview is and how it literally can handle the class and view load that our bank uses it for.
What do you dislike about the product?
We dislike the inability to create a software enhancement request. We "understand" the whole voting thing but sometimes we have literal business critical problems with the software that are communicated through Deluxe to Hyland and into a forever black hole.
What problems is the product solving and how is that benefiting you?
We have a write once read many environment that is benefitting the global treasury management sales of products and services to the bank. We use Workview to create a custom application that is the vehicle for all of the GTM applications. Its ability to be custom and granular helps shape our solution that has to be easily modified per the industry and its continual shifts. That flexability is unparralled.


    Oil & Energy

OnBase

  • July 31, 2024
  • Review provided by G2

What do you like best about the product?
Completly scalable solution where you can use as much or as little of the functionality as you need
What do you dislike about the product?
It can sometimes be difficult to find the best way to do something
What problems is the product solving and how is that benefiting you?
Electronic Forms and Workflows as well as Document storage


    Government Administration

OnBase Review

  • July 30, 2024
  • Review provided by G2

What do you like best about the product?
I like how complex and customized you can configure your solution.
What do you dislike about the product?
OnBase Studio's code editor could use more features that would make testing custom Unity Scripts easier.
What problems is the product solving and how is that benefiting you?
We have a lot of complicated workflows and business rules that we can automate to reduce human entry error.


    Hospital & Health Care

Good But Could Be Improved

  • July 30, 2024
  • Review provided by G2

What do you like best about the product?
The ability to integrate with almost any software tool or business process.
What do you dislike about the product?
Moving items and configuration between environments. The ability to mass update certain config items. ***The healthcare web viewer lost functionality in more recent versions and is preventing an upgrade.***
What problems is the product solving and how is that benefiting you?
Content is no longer being stored in multiple places and in multiple formats in an unsecurred fashion.
Users are able to accomplish most of their work from a single system.


    Banking

Hyland OnBase is a great Enterprise Document Management System

  • December 26, 2023
  • Review verified by G2

What do you like best about the product?
We are using Hyland OnBase on an enterprise scale, and we are very happy with the system (OnBase) and the vendor (Hyland). The system is stable and easy to maintain. Compared to other systems and vendors, there is a decent amount of documentation available. The vendor is also very responsive to support cases.
OnBase comes with a vast set of features. Beyond document retention (which it does well), it comes with many added features like Workflows, Workview, and many more that can immensely help an organization. OnBase is definitely more than just a document retention system.
One of the nice things about OnBase is the administration. Hyland offers most features as “clicks not code” so that administrators with less technical experience can still configure the system. In many places Hyland also offers the possibility to tie into the power of scripting to enhance the functionality that is accessible out of the box. This strikes a nice balance between ease of configurability and increased flexibility.
What do you dislike about the product?
This is really just personal preference, but I would love it if OnBase supported Linux hosts.
What problems is the product solving and how is that benefiting you?
It is helping us organize documents and forms, manage retention, and many of our processes are handled in OnBase workflows.