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IT has worked great for me!
What do you like best about the product?
How fast it works and how well it keeps me organized with what i work on
What do you dislike about the product?
Color or solved button i wish they were a green red and yellow
What problems is the product solving and how is that benefiting you?
Notification sounds
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Changed my day-to-day operations
What do you like best about the product?
Zendesk Support Suite is a great tool to compile all of my inquiries into one easy-to-use platform that enables me to efficiently complete my tasks on a daily basis.
What do you dislike about the product?
It would be helpful to search by ticket number
What problems is the product solving and how is that benefiting you?
It provides a central location for inquires and simplifies my tasks by eliminating multiple sources of data.
Best Place to Offer a Five-Start Service.
What do you like best about the product?
I like how it helps us keep things organized when handling our customer's interactions.
What do you dislike about the product?
I think it could be the lack of certain customization when trying to edit some specific tab. But only that...
What problems is the product solving and how is that benefiting you?
Zendesk is the link to my customers, ensuring I have an organized suite to reach out to them in a professional and timely manner.
Suport call center
What do you like best about the product?
One solution for a call center such as phone, email and social media
What do you dislike about the product?
Salesforce integration was not tocuhed on much
What problems is the product solving and how is that benefiting you?
Combine platforms
Best Software for Ticketing
What do you like best about the product?
Ease of use
Tickets creation and customization
Report creation for presenta s well as historical data
Tickets creation and customization
Report creation for presenta s well as historical data
What do you dislike about the product?
Slow while downloading reports.
FAils in processing large data, unable to download the data when size is more than 25K
FAils in processing large data, unable to download the data when size is more than 25K
What problems is the product solving and how is that benefiting you?
In managing the Tickets & complaints raised by customers.
Tracking performance of each Customer support executive
Tracking performance of each Customer support executive
A platform where all the customer requests fall in one common inbox
What do you like best about the product?
It makes our life easy where we have all the requests fall into one place.
What do you dislike about the product?
Nothing negative to say about. It is really easy to use.
What problems is the product solving and how is that benefiting you?
Like I had said earlier, all the requests are sent into one common inbox where all the team can access. None of the request goes unattended.
One of the best Chat platform and CRM
What do you like best about the product?
Ease of use and implimentation
Chat platform and CRM
Chat platform and CRM
What do you dislike about the product?
Costing is something which is dissapointing and the basic version lacks many features. Suite is the best but comes with lot of cost.
What problems is the product solving and how is that benefiting you?
Chat platform for our sales and support system
It accomplishes most of what we need as an organization, with little fuss and good customization.
What do you like best about the product?
The display of information, compartmentalization of support tasks, and configurabitily of the tool are extremely good and relatively easy to work with after an initial introductory period.
What do you dislike about the product?
It's less-structured around more "free-wheeling" remote workforces like our own, where we don't utilize shift work but have ways we'd like to organize tickets. I've spoken with Zendesk folks about this so far, and we're aware that this is a unique thing to how we work, but I'd still love to see it be addressed at some point in the future. It generally doesn't affect how I feel about the product.
I would LOVE to have the ability to customize the CSAT scoring or email.
I would LOVE to have the ability to customize the CSAT scoring or email.
What problems is the product solving and how is that benefiting you?
It provides easy-to-use tooling for our global support team to be able to effectively support our customer base without losing track of issues.
The Support is SO BAD it's starting to Feel Like a SCAM. They won't stop charging my card!
What do you like best about the product?
The chat bot creation features were pretty nice. Works well, but no real AI integrations. I have to build everything myself.
What do you dislike about the product?
The service is essentially non-existent. We had 3 professional licenses running us around 125 USD a month, and once we didn't really need 3 agents using the platform, we tried to downgrade to 1 agent.
But to downgrade or remove a user you need to give up to 60 days' notice. Okay, so we tolerarted that, but not it's been more than 60 days and they still have not downgraded my subscription. Each month they continue to charge me for the full subsription, and then I have to create another ticket to request their support to downgrage my subscription. They continue to charge me full price, and then say sorry but we cannot offer you a refund. They stack the overpayment onto my account as future credits to be used, but will never give me back a dime.
Beware of this service. Once they have your subscription setup, they will make it nearly impossible to downgrade. If they do over charge you, you'll never get a penny back.
Lastly, you'll never actually speak to anyone ever. Thier support and service is such a joke, you just get automated bots that email you the same messages about the same recurring problems.
At the end of my experience, this service felt like it was sort of a scam. They take your money, won't let you downgrade, keep charging your card, and you can never speak to a real person. COMPLETE JOKE.
But to downgrade or remove a user you need to give up to 60 days' notice. Okay, so we tolerarted that, but not it's been more than 60 days and they still have not downgraded my subscription. Each month they continue to charge me for the full subsription, and then I have to create another ticket to request their support to downgrage my subscription. They continue to charge me full price, and then say sorry but we cannot offer you a refund. They stack the overpayment onto my account as future credits to be used, but will never give me back a dime.
Beware of this service. Once they have your subscription setup, they will make it nearly impossible to downgrade. If they do over charge you, you'll never get a penny back.
Lastly, you'll never actually speak to anyone ever. Thier support and service is such a joke, you just get automated bots that email you the same messages about the same recurring problems.
At the end of my experience, this service felt like it was sort of a scam. They take your money, won't let you downgrade, keep charging your card, and you can never speak to a real person. COMPLETE JOKE.
What problems is the product solving and how is that benefiting you?
This platorm allows me to create a chat bot that answers customer quesions on my website. It works okay, but I had to build out the entire thing.
Fastest interface
What do you like best about the product?
I do love the speed in which Zendesk works, it turnes really good when responding to customers, I really use it all day long! As well all features to be used are a very good help!
What do you dislike about the product?
I do dislike that there are sometimes bugs that will turn you back into the same page that you were before so it takes time!
What problems is the product solving and how is that benefiting you?
Zendesk has all our information for contacting and responding to email, sms and client profiles!
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