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Zendesk
What do you like best about the product?
Zendesk is a great tool for helping customers. It lets you manage tickets, offer self-help options, and track customer interactions. This makes it easy to provide quick and helpful support.
What do you dislike about the product?
Zendesk can be tricky to learn, especially for new users. Setting it up and customizing it can be complicated, and you might need some technical help.
What problems is the product solving and how is that benefiting you?
Zendesk helps you manage customer support across different channels like email, chat, and social media. It makes it easier to respond to customer questions quickly and efficiently, and it provides tools to help you understand your customers better.
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What do you like best about the product?
I can say that it is easy to navigate and there's ease of use. You don't need training for it since it is straight forward.
What do you dislike about the product?
It can be slow and need to switch to another tab for othen open tickets
What problems is the product solving and how is that benefiting you?
I am able to manage multiple chats from different platforms. All chats in just one.
Zendesk is by far the best platform for customer support companies.
What do you like best about the product?
Zendesk is well-organized, user-friendly, provides lots of tools to perform different tasks depending on the business needs, offers multiple channels of communication to unify every interaction in a single place, and even though there are a lot of tasks that can be performed in this platform their system is very well done and stable. I have to use this platform every day since the channels we use to communicate with customers are located here and in my years of experience, this is the best tool by far.
What do you dislike about the product?
The only problem is that performing certain actions requires to have a higher level of expertise but after this, everything is good.
What problems is the product solving and how is that benefiting you?
Zendesk really help mantaining every chanel of communication al together in the same ecosystem, making it easier to interact with customer and checking the history of all the actions performed with an specific user to provide a much better customer service experience.
Easy process to use
What do you like best about the product?
All the different features that could be used
What do you dislike about the product?
I can't think of anything I disliked about Zendesk, except i wish it would have been available for me to use earlier in my time at Coolibar
What problems is the product solving and how is that benefiting you?
Was able to follow thread of emails more effectively...
Zendesk: Paving the Way for the Future of Customer Service
What do you like best about the product?
I love how easy it is to use Zendesk and how it effortlessly connects me to other departments to address my concerns through its advanced ticketing system!
What do you dislike about the product?
While Zendesk is user-friendly and highly helpful daily with our concerns, it also does have a few drawbacks like limited options in their dropdown menus. Additionally, there are occasional short maintenance periods or downtimes. However, the customer support team is always responsive and resolves our issues promptly.
What problems is the product solving and how is that benefiting you?
It has been especially helpful for managing large-scale concerns and complaints from our employees. Since we're all working remotely, we no longer have to email multiple people. Zendesk streamlines the process by automatically directing issues to the appropriate team or department which is a major benefit for me and my team!
Zendesk Review
What do you like best about the product?
Its unified platform simplifies ticket management, enabling efficient customer support across multiple channels.
What do you dislike about the product?
Customization can be complex, and pricing may feel high for small teams.
What problems is the product solving and how is that benefiting you?
Zendesk combines email, chat, calls, and social media interactions into a single interface, streamlining all customer support channels.
Zendesk Review
What do you like best about the product?
Zendesk provides detailed analytics and insights into key performance metrics, such as ticket resolution times and customer satisfaction.
What do you dislike about the product?
The wide array of features can overwhelm new users, requiring significant time and training to fully understand and utilize the platform’s potential.
What problems is the product solving and how is that benefiting you?
Zendesk ensures seamless communication, reduces confusion, and improves efficiency by allowing agents to manage all interactions in one place.
Great Support Tools All in One Place
What do you like best about the product?
I think it is great to use Zendesk Support Suite as it has all the tools in one place to manage tickets (support requests) from incoming customers or internal personnel to also being able to reach out internally to other teams so is their help is needed on a request. It also links/connects with Jira so any related tickets can be easily viewed with a click. The ticket urgency and SLA are also well-organized so it can be sorted by priority of customers and issues.
What do you dislike about the product?
There aren't much real downsides. The only issue is when a particular team does not have access to ZD.
What problems is the product solving and how is that benefiting you?
It is solving the management of customer support and service, and it is a benefit as it is all organized very well in one place, where multiple teams can view specific customer issues and requests.
Zendesk makes ticketing much simplier
What do you like best about the product?
What I like best about the Zendesk Support Suite is its comprehensive and flexible approach to customer support. The platform integrates a variety of support channels—email, chat, social media, phone, and even messaging apps—into one centralized hub, making it easy to manage all customer interactions in a single place.
What do you dislike about the product?
While Zendesk Support Suite offers a powerful and comprehensive set of features, there are a few drawbacks that users sometimes encounter. One common issue is the pricing complexity—Zendesk can be expensive, especially for growing businesses, as many advanced features are locked behind higher-tier plans, making it difficult for smaller teams on a budget to fully justify the cost.
What problems is the product solving and how is that benefiting you?
The Zendesk Support Suite is solving several key problems related to managing customer support at scale. One of the main issues it addresses is the fragmentation of customer communication channels. With Zendesk, all interactions whether they come via email, chat, social media, or phone are centralized in one platform.
Zendesk User Review
What do you like best about the product?
Zendesk allow us to manage user concern in real time via email and chat. There is also Macro that you can create to automatically fill out the fields.
What do you dislike about the product?
There is no auto refresh on your ticket bucket, you need to manually press the refresh button on the View side panel.
What problems is the product solving and how is that benefiting you?
Teams can work together more effectively within the shared ticket. Tracks metrics to improve service delivery. Zendesk help us do our jobs better that leads to greater job satisfaction.
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