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Implementing Best In Class Support
What do you like best about the product?
As a Premier Implementation Partner and Certified Zendesk Solutions Architect, I've been a part of more than 200 Zendesk implementations / deployments. I've seen first hand the benefit of using a ticketing system over a shared inbox to help the flow of information, and having all of your communications in one spot definitely can help with agent efficiency. As Zendesk continues to evolve the product with new AI offerings and acquisitions, they continue to strike the balance of ease of use while innovating to meet their customer needs.
What do you dislike about the product?
Customers that attempt to use Zendesk as their primary customer database oftentimes need to take additional measures to keep user data in sync with other systems. For example, one user might have multiple records for various phone numbers and email addresses, and form submisssions that ask for phone numbers don't automatically tie that information back to the end-user profile. Data in the reporting tool is primarily focused on robust ticket information vs extracting data associated with non-ticketed users.
What problems is the product solving and how is that benefiting you?
Zendesk offers a complete end-to-end service solution for Customer Experience. From deflection and self-service, to intelligent triage and routing, Zendesk scales to meet businesses where they are with easy low-code, no-code offerings that allow small businesses to activate quickly, while still providing a strong foundation for enterprise models.
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A game changer!
What do you like best about the product?
Ultimate AI is going to allow us to streamline our customer service department, becoming much more effiecnt. Handle times are way down, and customer satisfaction up. It's a win-win. Their support teams are first class, and always offer quick, effective and friendly support.
The onboarding process made for easy implementation and we were able to seemlessly integrate into our current customer support platforms.
10/10, would recommend.
The onboarding process made for easy implementation and we were able to seemlessly integrate into our current customer support platforms.
10/10, would recommend.
What do you dislike about the product?
Some intent templates could be a useful starting point for common questions/problems across multiple companies and services.
What problems is the product solving and how is that benefiting you?
Ultimate is helping us become more effient and deliever faster, better results to our customers.
Great Zendesk Product Best Choice
What do you like best about the product?
Zendesk has a best Customer Support while integrating with others tool like salesforce it will be very easily to implement with Zendesk.
What do you dislike about the product?
Zendesk Support Suite need some more advance technical customization to perform.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite Help to solve ticket and communication regarding product is very benifical.
Also The Zendesk UI and Dashboard is very clean to understand fields and Ticket to identify.
Also The Zendesk UI and Dashboard is very clean to understand fields and Ticket to identify.
Awesome and amazing
What do you like best about the product?
Well the best thing it is very easy and convinient to use.
What do you dislike about the product?
Maybe giving some more details about agent performance
What problems is the product solving and how is that benefiting you?
The zendesk is very quick and easy to access
Super helpful, quick, and easy.
What do you like best about the product?
It's a quick and easy way to get my questions answered. LOTS of knowledge available.
What do you dislike about the product?
Not much....I had a great experience and was very happy.
What problems is the product solving and how is that benefiting you?
Helping us as we design our customer self-service area for the first time.
Zendesk Support tool
What do you like best about the product?
Zendesk is a tool that offers multilpe options in a single platform. I am using zendesk for support tickets, for knowledge base articles, for having conversations with the users, i have integrated my website traffic with zendesk which allows me to check which users are currently online on my application and if there is any update i can timely inform them about the downtime. It is easy to use, the implementation is straight forward, it's a great platform for customer support which is used on a daily basis.
What do you dislike about the product?
I think the user interface of zendesk needs to be updated as it seems pretty minimalistic and navigating to some areas some times is a hectic task.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is solving our customer support challenges by offering a centralized platform for managing tickets across various channels, automation tools for streamlining workflows, robust analytics for insights, multi-channel support options, and seamless integrations with other business systems. These benefits translate into improved customer satisfaction, enhanced operational efficiency, and better business outcomes.
Tracking changes and modifications
What do you like best about the product?
The ability to track my assets and who I assign them two when setting up a new customer is very nice.
What do you dislike about the product?
Its hard to search for certain words or phrases when looking for an old ticket.
What problems is the product solving and how is that benefiting you?
I am able to see who contiously has the same or similar issues.
Great but expensive product for customer feedback
What do you like best about the product?
Easy to use tools. It was turnkey to train my team and we are already seeing the impact of a centralized system for customer feedback.
What do you dislike about the product?
The program cost per agent is extremely expensive when you're a small non profit.
What problems is the product solving and how is that benefiting you?
We had messages coming into one email address and it was challenging from a work perspective in that we weren't able to have a team responding.
Great ticketing system for technical support
What do you like best about the product?
I like how easy it is to use, how it integrates with our phone provider and our meeting/webinar host. Very easy to create custom macros to help automate frequently-used functions.
What do you dislike about the product?
I would like the ability to associate an email address to more than one contact, as well as using multiple shared phone numbers for contacts.
What problems is the product solving and how is that benefiting you?
Allows us to have all our support tickets available & easy to find, as well as have different people involved when necessary.
Effortless Customer Support
What do you like best about the product?
Easy to use.
Auto reply feature to the customers.
Convenience for both customers and support agents.
Auto reply feature to the customers.
Convenience for both customers and support agents.
What do you dislike about the product?
The cost is a little bit high to use Zendesk.
Complex to set up.
Complex to set up.
What problems is the product solving and how is that benefiting you?
It helps to manage the tickets regarding issues which are reported by the customers and it really helps when there is needed to talk with customers on call.
Its auto-reply feature to the customers and auto-generating ticket feature save a lot of time.
Its auto-reply feature to the customers and auto-generating ticket feature save a lot of time.
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