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Zendesk, the ticket system to save your sanity.
What do you like best about the product?
Zendesk Support Suite is super simplel to use and deploy. I was able to pass adminrights down to department mnagers instead of keeping in IT only.
What do you dislike about the product?
A little confusing to navigate at first. Takes a little time to find various menus.
What problems is the product solving and how is that benefiting you?
Zendesk has allowed me to move my helpdesk ticket systems to the coud and imported al the tickets from the old system. Zendesk is super user friendly.
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Love it!
What do you like best about the product?
Our account rep is super helpful and is always going above and beyond!
What do you dislike about the product?
It sometimes can be hard to navigate when trying to find an answer on my own
What problems is the product solving and how is that benefiting you?
We are able to answer customer question and concerns very efficiently and effectively. We a small team we can get back to all our customers in a timely manner.
Absolutely love ZenDesk
What do you like best about the product?
Ticket tracking, and notification reminders.
What do you dislike about the product?
Menu's changing when enhancements go out
What problems is the product solving and how is that benefiting you?
Issue tracking and time to complete resolution times.
Powerful platform requiring careful setup
What do you like best about the product?
Works very well out of the box, scales quite nicely.
The UI is easy for the eye.
The UX take a bit to get used to (especially the way the ticket progresses once a comment is made).
The UI is easy for the eye.
The UX take a bit to get used to (especially the way the ticket progresses once a comment is made).
What do you dislike about the product?
Hard to make a self service portal where users can go through a prederminted tree of issue types.
Costs are rather significant and do not work well for internal usage at a small firm.
Costs are rather significant and do not work well for internal usage at a small firm.
What problems is the product solving and how is that benefiting you?
We needed to bring up a support e-mail and do so professionally in a short period of time. This has worked out beautifully.
The users got a good feeling for our support approach right away.
The users got a good feeling for our support approach right away.
ZenDesk is the only CRM for me!
What do you like best about the product?
I have tried other CRM tools and none compare to ZenDesk. It's very intuiative. First time users get it very quickly and the suppor for ZenDesk is second to none.
What do you dislike about the product?
I wish creating new reports was a little more intuitive. The old Good Data way of reporting was a little easier.
What problems is the product solving and how is that benefiting you?
Managing customer inquiries and providing a robust help section for users to solve their problems.
Lots of Articles! Not always the most direct answers.
What do you like best about the product?
There are a lot of articles about tools and features. They are written well and are easy to understand. Usually link to similar topics, include videos and more.
What do you dislike about the product?
There are multiple tools to do similar things, its hard to find a way to integrate them or set them up. Reaching out to support seems to only redirect to articles or provide the same information.
What problems is the product solving and how is that benefiting you?
Learning how to integrate and set up tools. Trying to self-teach and find workarounds to our company-specific needs.
Zendesk is great out of the box, but expensive and lack simple customizability
What do you like best about the product?
It is easy to initially setup, basically completely ready out of the box
What do you dislike about the product?
If you want to do anything more complex, or integrate with other applications, zendesk does not work well. It is also ridiculously expensive to get the things you could get in Jira for less than half the price.
What problems is the product solving and how is that benefiting you?
It has allowed us to quickly set up multiple ticketing systems and shared inboxes.
User Friendly
What do you like best about the product?
Zendesk is a user friendly and intuitive Support Ticket Suite. All Support Tickets can be searched, located and filed in a clear and visible manner. Highly Recommended.
What do you dislike about the product?
N/A - There is nothing that I do not like about the user experience.
What problems is the product solving and how is that benefiting you?
Customer Support Tickets for Queries and issue management.
Zendesk is great for providing good customer service
What do you like best about the product?
It is very user friendly and easy to get used to. Simple and efficient, and it helps get the job at hand done.
What do you dislike about the product?
Call quality can be inconsistent and unstable.
What problems is the product solving and how is that benefiting you?
It allows us to answer customer emails and all chats and calls, and provides us with tickets that we can solve once the task has been completed.
Overpriced, support sucks big time, sales team are super sneaky -- avoid Zendesk
What do you like best about the product?
The software itself is good, the company just sucks
What do you dislike about the product?
The support sucks
There's basic features on the roadmap that are completely ignored
Sales team are super sneaky and have straight up lied to us more than once
There's basic features on the roadmap that are completely ignored
Sales team are super sneaky and have straight up lied to us more than once
What problems is the product solving and how is that benefiting you?
Zendesk software is great but the company sucks
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