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Unparalleled Software
What do you like best about the product?
-Any channel your customer has, you can also chat with them back via your agent view
-I spent many years as a support agent and this platform really enhanced my days as a support agent; saving so many manual tasks via triggers, automations and macros
-There's so many features that exisit on the platform and if it doesn't exist I'm empowered to create my own
-I love a good help center that give it's end users the autonomy to solve their own issues and then have immediate access to 5 star support through whatever channel they choose
-I love having a community on so many different slack domains/channels; I feel like I can get a thread going with anyone talking about various topics. It's a really nice outlet when you're an admin stuck on a problem working remote by yourself.
-I spent many years as a support agent and this platform really enhanced my days as a support agent; saving so many manual tasks via triggers, automations and macros
-There's so many features that exisit on the platform and if it doesn't exist I'm empowered to create my own
-I love a good help center that give it's end users the autonomy to solve their own issues and then have immediate access to 5 star support through whatever channel they choose
-I love having a community on so many different slack domains/channels; I feel like I can get a thread going with anyone talking about various topics. It's a really nice outlet when you're an admin stuck on a problem working remote by yourself.
What do you dislike about the product?
-Admin sidebar always collapsing on me, I get it's supposed to be sleak, but needs a bit more fine tuning. I don't click on the buttons in the admin center, I type what I need to get to and go from there. So when I'm typing and my sidebar disappears, it costs me an extra second or two, but I'm a real stickler on that second or two in 2024 lol.
-When people send SMS into Zendesk it creates another end user (xxx-xxx-xxxx text user). So if I want to talk to the same user via SMS, I need to go to there SMS end user profile. I wish it was just another reply option like to contact via with WhatsApp, email or phone call. It breaks the one ticket immersion and makes the agent jump between two tickets and two end users. I've actually developed an app to "mirror" that SMS conversation to it seems like it's all-in-one ticket view. I know in the US we're big on SMS still and I think it's an important niche to include until the day SMS becomes obsolete if ever.
-When people send SMS into Zendesk it creates another end user (xxx-xxx-xxxx text user). So if I want to talk to the same user via SMS, I need to go to there SMS end user profile. I wish it was just another reply option like to contact via with WhatsApp, email or phone call. It breaks the one ticket immersion and makes the agent jump between two tickets and two end users. I've actually developed an app to "mirror" that SMS conversation to it seems like it's all-in-one ticket view. I know in the US we're big on SMS still and I think it's an important niche to include until the day SMS becomes obsolete if ever.
What problems is the product solving and how is that benefiting you?
Creating a seamless way to interact with customers and keeping the support at a high quality standard
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The sales experience could use help.
What do you like best about the product?
We are new to the platform and the thing that I like most is the reporting.
What do you dislike about the product?
The sales process has caused our project to roll out much later than desired.
What problems is the product solving and how is that benefiting you?
It's not been depolyed just yet.
Zendesk is an awesome tool but is also an awesome partner
What do you like best about the product?
Zendesk's capability to build different types of workflows for different types of use cases makes it the most dynamic system to own to support your business.
What do you dislike about the product?
There are some limitations on integration but Zendesk compensates that by allowing other 3rd party apps to integrate easily and seamlessly.
What problems is the product solving and how is that benefiting you?
Zendesk solves multitude of problems for the company including systems for customer management, internal ticketing, self service, etc.
We use Zendesk as out main work platform for solving tickets.
What do you like best about the product?
It is very easy to Instal.
We are able to handle customer tickets many at a time.
We use it daily to resolve the issues.
It has multiple features like Explore, support, Guide, Playlists.
Very easy to Integrate with other platforms.
We are able to handle customer tickets many at a time.
We use it daily to resolve the issues.
It has multiple features like Explore, support, Guide, Playlists.
Very easy to Integrate with other platforms.
What do you dislike about the product?
All is good as of now. Very helpful features.
What problems is the product solving and how is that benefiting you?
Handling live chats.
Multiple chats can be handled at the same time.
Emails, chats and call features are available.
Can see how many chats and tickets are in queue.
Multiple chats can be handled at the same time.
Emails, chats and call features are available.
Can see how many chats and tickets are in queue.
Zendesk review
What do you like best about the product?
it has granular integration options with most of the third party applications
What do you dislike about the product?
Princing needs to be reduced. currently we are paying 155$ per user per month
What problems is the product solving and how is that benefiting you?
Our product customers raising any issues, it comes to the Zendesk as a ticket and our team work on it towards resolution
Simple
What do you like best about the product?
It helps with working / and completing tickets. it also helps with keeping up with tickets that need some work done
What do you dislike about the product?
Sometimes manually having to put in sellers email addresses on the profile. If missed the email might not go to seller
What problems is the product solving and how is that benefiting you?
It solves by keeping tabs with what the seller needs or if the profile is complete. It also allows us to communicate with the seller and for the seller to communicate back to us in return
Excellent
What do you like best about the product?
It is easily acceptable as we use it on a regular basis, being able to communicate with customers as well as other departments via zendesk ticket.
What do you dislike about the product?
Ticket that are being incorrectly assigned to another department causing a delay in workflow
What problems is the product solving and how is that benefiting you?
The ticket priority workflow helps to work on the long standing tickets, we are able to be able to respond to customers timeously.
It's wonderful tool for supporting the customers via live chat and Email.
What do you like best about the product?
I really like the interface of chats and email that they have recently updated. Along with that the feature of member information that we can see on the right side and also on the left we can see whether the member is verified or not.
What do you dislike about the product?
Nothing to dislike but the interface can be more attractive.
What problems is the product solving and how is that benefiting you?
It's helping me solve the issues of sellers via live chat and email. I can solve both chat and email at the same time on the same tab after verifing the seller's details.
Awesome platform to interact with our customers!
What do you like best about the product?
It integrates wonderfully with Guru, atlas, and assemble, easy to use, macros and shorcuts run well and easy to support our customers.
What do you dislike about the product?
Sometimes there are connectivity issues and it shows offline.
What problems is the product solving and how is that benefiting you?
It helps us to interact with sellers and buyers for our organisation via chat, email, and call
It is a good way to communicate with customers promptly and effectively.
What do you like best about the product?
I am able to see all respond to an customer queries immediately and my customers can contact me directly without having to call
What do you dislike about the product?
Pop up notifications would be very helpful as I have to go into the app in order to see when I have received any communication from a customer
What problems is the product solving and how is that benefiting you?
Some customers prefer to communicate by text and do not want to call for every little issue so they are able to speak to me directly easily and I am able to respond immediately.
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