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Solución para mejorar la satisfacción del cliente y optimizar los flujos de trabajo.
What do you like best about the product?
What I like most about Zendesk Support Suite is that it brings together all channels like emails, chats, social media messages, calls, etc. in one place. It is natural and fast, and it is something that you will have organized right away. Additionally, you can customize it to close deals workflow with tickets and automation, conditional functions, custom fields, triggers, alerts, and much more, which allows you to save a lot of time.
What do you dislike about the product?
Even Zendesk Support Suite, which has many excellent features, can seem like a daunting addition to set up for teams that have never used a competing platform. One of the less favorable aspects of this solution is the financial limitations, which can exclude startup companies. To obtain full functionality and enjoy the known integrations, you will have to upgrade to a certain subscription level. Naturally, this amount of money is not exactly insignificant when added to the subscription fees. The price and limitations associated with Zendesk Suite should not deter you. Even so, the cost associated with one of the offerings does not overshadow equivalent options from other providers in our Support Software ranking.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has changed our lives when it comes to handling customer inquiries. Before, we had to deal with communications (email, chat, social media, whatever!) that made our processes slow and sometimes caused us to miss messages, leading to late responses to inquiries. With Zendesk, everything is in one place, and that gives us a lot of control and tracking of user conversations. The tools for automating ticket queues, reminders, etc., save us an enormous amount of time! In summary, we would say that: "it has helped us to be globally faster in responding to our customers and therefore strongly improving their satisfaction."
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Zendesk
What do you like best about the product?
It allows user to complete multiple tasks and is very user friendly
What do you dislike about the product?
Needs faster updates, as this will ensure they keep up with competition.
What problems is the product solving and how is that benefiting you?
It solves productivity and SLA issues within my contact center.
Zendesk Rwview
What do you like best about the product?
the user experience for both end-user and agent.
What do you dislike about the product?
The Zen desk is functioning optimally...
What problems is the product solving and how is that benefiting you?
This ensures no ticket is missed and helps manage all interactions efficiently
Zendesk Pros and Cons
What do you like best about the product?
There are a lot of integrations and systems that work with Zendesk so we can kind of hodge podge everything together to be how we want.
What do you dislike about the product?
Zendesk is so siloed that nobody knows what is going on or how to help.
What problems is the product solving and how is that benefiting you?
They provide our ticketing system, our agents work from Zendesk and live in our "priority inbox" during their work day.
Zendesk is great
What do you like best about the product?
I like the AI features. I can write a response, and ZD can make it more friendly, more elaborate, more formal. It´s great. Also, the Zendesk team is always super helpful and great. I use Zendesk Enterprise, Zendesk Guides, and we use a reporting feature (Explore) as well. It´s not complicated to use, I like zendesk.
What do you dislike about the product?
No complaints. I don´t dislike anything. Maybe the only thing that Zendesk Enterprise is a bit complicated to set-up for clients
What problems is the product solving and how is that benefiting you?
We multiple shared inboxes for customer support that are channeled through Zendesk. Also, when a client responds to an automated message, they are assigned automatically in Zendesk to the right CSM.
Zendesk is a very useful tool for handling service reports.
What do you like best about the product?
With Zendesk I like the ease of giving continuity to the different parts of the attention of a report.
It can also be used throughout the day without any problem for monitoring.
It can also be used throughout the day without any problem for monitoring.
What do you dislike about the product?
What I don't like about Zendesk is the part of generating the documents of the reports that need to be printed or downloaded in a file.
What problems is the product solving and how is that benefiting you?
Zendesk helps us to manage our clients' support requests to address any issues that may arise on their equipment.
Excellent Support Experience with Zensdesk: Professional and Prompt Assistance
What do you like best about the product?
It is great for managing customer interactions across multiple channels in one place. The interface is intuitive, and the automation features help streamline workflows, saving a lot of time. It's an excellent tool for providing fast and personalized support without any issues. We can easily integrate it with other tools. We have been using this tool for both customer support and internal escalations and it's really easy to implement.
What do you dislike about the product?
Somtimes It takes few minutes to load when multiple tabs or ticket tabs was opened. It's not an system issue though.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us efficiently manage bug tickets by centralizing tracking and prioritization. Its automation routes issues to the right team, speeding up resolution and ensuring nothing is missed. This streamlines our workflow and improves response times.
quick and smartest platform i ever worked at
What do you like best about the product?
it have a lot of options to check and a lot of macros and servers health
What do you dislike about the product?
maybe it needs more icons to be clear to see them.
What problems is the product solving and how is that benefiting you?
I didn't face any proplems but its benefiting me in tickets numbers and c sats
Zendesk Support Suite Has Kept Business Flowing
What do you like best about the product?
I like that this platform can be synced with others. Being able to have ZD speak to Slack has ensure seamless communication for all tickets.
What do you dislike about the product?
I do wish it were easier to search for older tickets without having to scroll through so many with simliar names/phone numbers.
What problems is the product solving and how is that benefiting you?
I like that there is a central place to access all of these functions. The chat support has been especially useful when it comes to client interaction. Some days calling into clinics can be time-consuming and overwhelming. Having a chat option allows Clients to have greater control over their interaction with our company.
Zendesk
What do you like best about the product?
Zendesk is a great tool for helping customers. It lets you manage tickets, offer self-help options, and track customer interactions. This makes it easy to provide quick and helpful support.
What do you dislike about the product?
Zendesk can be tricky to learn, especially for new users. Setting it up and customizing it can be complicated, and you might need some technical help.
What problems is the product solving and how is that benefiting you?
Zendesk helps you manage customer support across different channels like email, chat, and social media. It makes it easier to respond to customer questions quickly and efficiently, and it provides tools to help you understand your customers better.
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