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Naveen's review for Zendesk
What do you like best about the product?
I really like how Zendesk Support Suite has everything you need to handle customer service smoothly. It lets you manage customer questions from email. This makes sure every customer gets a response and keeps the service consistent. Also, its easy-to-use interface and detailed analytics make it simple to keep track of how well the support team is doing and find ways to get better.
What do you dislike about the product?
Honestly, there's not much to dislike about Zendesk Support Suite since it's great for customer support. If I had to mention something, it would be that it can feel a bit overwhelming at first because of all its features. But once you get the hang of it, those features really help in managing customer interactions well.
What problems is the product solving and how is that benefiting you?
It is particularly helpful in resolving merchant queries over email. It centralizes all email communications in one place, allowing you to track and manage these interactions efficiently. This ensures that you can respond to merchants quickly and keep a consistent record of all communications, which is crucial for maintaining strong business relationships and handling any issues that arise effectively.
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Zendesk honest review
What do you like best about the product?
Zendesk is a user friendly software and we used for the ticketing of the customer's to reply to there queries and the best part was if the customer is regularly asking the same query we could easily find it out.
What do you dislike about the product?
The reporting system was not so much with its features as like other products with each and every details.
What problems is the product solving and how is that benefiting you?
I was working in an e commerce platform there we used get customer queries through Zendesk and we were resolving them within the given SLA.
Excellent CX system
What do you like best about the product?
Zendesk Support is very customizable in every aspect, allowing for unique workflows for different teams across any organisation. Easy to train agents how to use and provide a dynamic customer service environment
What do you dislike about the product?
Very few downsides from my experience, the developer documentation is lacking inrelation to other areas.
What problems is the product solving and how is that benefiting you?
Emalgumating many different marketplaces and email addresses into simple and easy to use views with omnichannel routing making any customer support agents job a lot more streamlined
I Love Zendesk
What do you like best about the product?
The plethora of features and add-ons make it a great product
What do you dislike about the product?
I do not dislike anything at all about Zendesk!!!
What problems is the product solving and how is that benefiting you?
Managing MIS ticketing systems used to be a PIA
User-friendly software for customer support
What do you like best about the product?
The interface is clean and very easy to navigate, the userguide is easy to follow and the training process is less than 2 days.
What do you dislike about the product?
The omnichannel feature could be better.
What problems is the product solving and how is that benefiting you?
We get our customers billing questions and inquiries throught tickets in Zendesk
My experience and comprehensive review of ZenDesk Support Suite
What do you like best about the product?
As a user what I like the best about ZenDesk is its comprehensive feature that allows Customer support and has capabilities of integration with other systems like Google Suite (Google Sheets), frequency use, and automation systems for responding to some tickets. Additionally, due to its advanced features, it allows customization according to the company's specific needs and is easy to set up.
What do you dislike about the product?
ZenDesk support suite has advanced and complex features that require IT resources for configuration and customization according to the company's which also needs Budgets and extract costs. this could be a barrier to start-up companies that have small capital and low-skilled labours that might need the training. moreover, functionality of mobile app is not efficient for the users because of its slow-down during the process.
What problems is the product solving and how is that benefiting you?
ZenDesk Support Suite is solving various essential problems for our client engagement department including the Hotline and customer service team. In managing the client inquiries from various and multiple channels are being centralized in a single platform which is ZenDesk where we create categories of claims and tickets on every category. Additionally, ZenDesk is solving manual repetitive tasks and errors to automation which leads to reducing time taken for responding and SLA compliance.
Good Software, Terrible Support
What do you like best about the product?
The software is good. It's nice to have the phone systems and CRM tied into one platform.
What do you dislike about the product?
Customer service, customer service and customer service. We've purchased their top tier plan and their services teams could care less. It takes days/weeks to get a reply and the answer is typically no helpful.
We've had the phone system randomly go down and had to pull teeth to get in touch with anyone who could assist.
Recently, we entered a trial on an add-on and chose not to use it. Bad idea. We emailed their team to stop it and it still charges monthly. They keep sending a guide on self-cancellation even though our account isn't allowing us to do so.
Zendesk would be a no brainer if they are unable to fix the poor customer service experience. It looks like they are trying to go full automation (poorly) so I, unfortunately, think it will only get worse.
We've had the phone system randomly go down and had to pull teeth to get in touch with anyone who could assist.
Recently, we entered a trial on an add-on and chose not to use it. Bad idea. We emailed their team to stop it and it still charges monthly. They keep sending a guide on self-cancellation even though our account isn't allowing us to do so.
Zendesk would be a no brainer if they are unable to fix the poor customer service experience. It looks like they are trying to go full automation (poorly) so I, unfortunately, think it will only get worse.
What problems is the product solving and how is that benefiting you?
Not many apart from the phone integration
I have used this in Uber and also in Vimeo as a CRM tool.
What do you like best about the product?
It can be integrated with so many apps, ex: Translator, JIRA, Sales Force and company internal tools.
It can also be integrated with AI tools.
It can also be integrated with AI tools.
What do you dislike about the product?
Sometimes the translator does not function properly. That is the only issue I got, it could be the third-party app integration issue. But apart from that I do not have anything that I can complain on :)
What problems is the product solving and how is that benefiting you?
I have all the resources in one place to help assist my clients.
Easier to report and have the data in one place for data analysis.
Flexible with our requirements as the support team.
Also, easier for the users to write in or follow-up with previous queries.
Gives enough time for the users to write back before closing the ticket.
Easier to report and have the data in one place for data analysis.
Flexible with our requirements as the support team.
Also, easier for the users to write in or follow-up with previous queries.
Gives enough time for the users to write back before closing the ticket.
Lots of great features and intuitive UI
What do you like best about the product?
Zendesk offers a wide range of features and a comprehensive API library to support your own custom plugins and apps.
What do you dislike about the product?
Some common sense features are never developed because Zendesk is constantly on to the next big project.
What problems is the product solving and how is that benefiting you?
Zendesk supports our entire Customer Support and Customer Experience architecture. We handle all levels of incoming CS feedback from within Zendesk, across several teams. The features available and extensive API mean that there's just about nothing that we can't do with Zendesk.
An amazing customer support platform
What do you like best about the product?
The way it manages customers queries across diverse channels (Email, live chat, phone and social media), streamlining communication and improving agent efficiency. The automations to fit specific needs.
What do you dislike about the product?
The pricing especially for large team can be pretty expensive and the extensive features are not intuitive enough hence requiring some training for agents and administrators.
What problems is the product solving and how is that benefiting you?
My customers often reach out through various channels like email, phone, social media, and live chat. Zendesk unified these channels into a single platform, allowing my agents to manage all inquiries in one place. This cancelled confusion, ensured all communication history is readily available, and streamlined the resolution process.
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