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Performance
What do you like best about the product?
It's a real time technical support who normally helped on troubleshooting like if you do not have an access to your logins, they will help you by providing temporary login credintials and you will have an option to update the needed information. This helped me a lot whenever I have issues on my logins while working.
What do you dislike about the product?
If they're assisting volume of customers you will be waiting just a few minutes
What problems is the product solving and how is that benefiting you?
Updating my login credentials so that I have the option to access it again
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Key in Organization!
What do you like best about the product?
This allows me to keep my tasks organized!
What do you dislike about the product?
I can't say that I have experienced any downsides to Zendesk?
What problems is the product solving and how is that benefiting you?
Task management
Más fácil, imposible!
What do you like best about the product?
Desacto que tiene un uso intuitivo y permite compartir facilemente la información con otros equipos del trabajo
What do you dislike about the product?
Cuando me asignan un ticket, no me llega ninguna notificación, es algo que no me gusta
What problems is the product solving and how is that benefiting you?
Resuelvo solicitudes de las empresa que requieren ajustes en los voicbots. Según lo solicitado por el cliente, nos llega el ticket al encargado del área
Excellent, easy to use support tool
What do you like best about the product?
It makes our support operations fast, smooth and helps us achieve a high NPS score
What do you dislike about the product?
Nothing significant, but it is relatively expensive
What problems is the product solving and how is that benefiting you?
Managing support tickets effectively in a customer-centric, agile organisation. Helps us achieve high customer satisfaction and a high NPS score.
Un énorme changement !
What do you like best about the product?
Sa facilité d'utilisation et nous découvrons toujours de nouvelles fonctionnalités !
What do you dislike about the product?
La partie des statistiques (Explore) est assez complexe.
What problems is the product solving and how is that benefiting you?
Il nous permet d'effectuer plus rapidement nos réponses. Il nous permet aussi de retrouver l'ensemble de nos demandes au même endroit et le tout est archivé!
Functional, But Lots to Learn
What do you like best about the product?
- I like that it's an all-in-one solution.
- Guests can easily and quickly navigate it.
- It's our one-stop solution for all support.
- Guests can easily and quickly navigate it.
- It's our one-stop solution for all support.
What do you dislike about the product?
- Compared to ServiceNow, there is a lot that Zendesk can learn from.
- Reporting suite is delayed, unlike ServiceNow.
- Everything is an add-on...
- Reporting suite is delayed, unlike ServiceNow.
- Everything is an add-on...
What problems is the product solving and how is that benefiting you?
- Centralized location for all support needs.
Best tool for support
What do you like best about the product?
Best for communication with clients and customer
What do you dislike about the product?
Nothing as of now as it is useful tool in the market
What problems is the product solving and how is that benefiting you?
Communication and complaint
Best ticketing tool for Customer Support
What do you like best about the product?
It is very good tool as it is easy to configure and train people on it as how to use.
What do you dislike about the product?
If we want to use our custom email id to send response to users to configure with we need someone with networking experts.
What problems is the product solving and how is that benefiting you?
As it is easy to configure I changed the theme of the chatbot or can create a custom theme which represent my brand.
Great tool to take your customer service to the next level
What do you like best about the product?
Usability of zendesk is really top notch! It is also very clear and easy to use.
What do you dislike about the product?
You miss simple features like forwarding mails to outside zendesk users (not customer service) or to an external party and that they can reply
What problems is the product solving and how is that benefiting you?
Easily bringing all customer service channels together on 1 ple
helps to reach out to customers and rectify their concerns
What do you like best about the product?
easy to use the macros which are added and the app looks just fine , works fine, never experienced any glitches yet.
What do you dislike about the product?
there's nothing as of now, its going very well.
What problems is the product solving and how is that benefiting you?
tracks each and every converstaion had even if the tickets are colved and closed.
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