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MDR Services - Pease Of Mind
What do you like best about the product?
Prompt available support from Sophos MDR team is the best thing about Sophos MDR.
What do you dislike about the product?
Completely dependency on Sophos team in any situation.
What problems is the product solving and how is that benefiting you?
Sophos MDR can help us to stop worrying about security concerns. It gives alert whenever there is an incident.
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Fast support and peace of mind
What do you like best about the product?
Sophos MDR excels in providing comprehensive and proactive threat detection and response. The service offers 24/7 monitoring by a team of experts who actively hunt for threats, ensuring our network remains secure. The centralized dashboard provides an efficient overview of our security data, making it easy to manage and respond to potential threats swiftly. Additionally, the customer support team is incredibly responsive, providing peace of mind with their prompt and professional assistance.
What do you dislike about the product?
Sophos Central could use faster load speeds. The website responsiveness has improved lately but is not there yet, there is room for improvement.
What problems is the product solving and how is that benefiting you?
So far we haven't had a security breach but for false positives the team has been fast to respond.
Sophos MDR: Flexibility when you want it, peace of mind when you need it
What do you like best about the product?
I like that it has the flexablity of being a managed soluiton, while still allowing property level IT staff to perform investigations of their own. It integrates with our email soluion, firewalls, and virutal environments. We have even had a couple instances where we opened tickets with the MDR team to assist with workstation reviews that went to 'questionable' sites, just to have peace of mind. We get weekly reports for each of our properties that detail any investations that took place behind the scenses. Everything ties back to a central web portal, which makes manuvering between the endpoint soultion, threat hunting, email protection, and other tools fairly seemless.
What do you dislike about the product?
Some of the initial setup for the log collecting can be a bit confusing. However, the Sophos SE's are usually willing to jump in and assist without trying to nickle and dime you. When lumping multilpe sites together, you will need to create sub-estates, which sometimes makes it tricky to track your licensing per site for other sophos products, but for the antivirus/MDR solution, you can deploy a specific agent that will link a workstation/server to a specific sub-estate.
What problems is the product solving and how is that benefiting you?
We are a medium-sized company, with small, decentralzied IT departments. Sophos MDR provides us a 3rd party, 24/7 cyber security team that monitors all our environments. We were already utilizing the Sophos Endpoint Detection and Response on our workstaitons, which made moving to the MDR platform rather seemless, We then added on the email protection and network detection and response pieces to get a firmer grip on cyber security.
Sophos: Reality After a Decade With Them
What do you like best about the product?
Their teams are fast to act once they detect something of concern.
What do you dislike about the product?
I dont know how fast they respond to fast action smash and grab attacks. They may not act on it soon enough.
What problems is the product solving and how is that benefiting you?
We have a small IT team, they provide that "Big Brother" watching when our teams are busy working on other projects or off work.
Sophos MDR Review
What do you like best about the product?
Having used Sophos MDR for the last few years one of the things that stands out is how very well designed and easy to use their interface is. In addition, their communication and timely, focused updates make our company feel very safe and secure in using their service. I have not had much need for their technical support but when I have had to use it, they were responsive, knowledgable and above all quick. I don't think I would personally sleep well at night if I didn't know that Sophos MDR was monitoring our netwoek 24/7/365.
What do you dislike about the product?
Really, like any other service I wish it was cheaper. But, I really don't mind paying extra for that feeling of safety.
What problems is the product solving and how is that benefiting you?
We are a small business and don't really have the resources to dedicate full time for network security. Sophos has been a solid partner in managing and monitoring our network. There is absolutely no way we would be able to achieve their level of thoroughness on our own.
Sophos MDR: mejorando la seguridad con un simple click
What do you like best about the product?
Como ya éramos clientes de Sophos InterceptX Advanced con XDR, pasar a MDR es sólo añadir la licencia y configurar los métodos de contacto, por lo que la facilidad de integración es máxima.. Sophos se encarga de todo, es más, incluso hay un servicio de onboarding con el cual verificar que todo es correcto. Una vez configurado, Sophos se encarga de todo: revisar las detecciones, analizarlas y, si es necesario, responder en tiempo récord. MDR nos ha permitido ahorrar muchísimo tiempo, pues ya no nos es necesario revisar la consola diariamente, pues ellos lo hacen por nosotros.
What do you dislike about the product?
MDR de Sophos puede resultar algo estricto, en el sentido de equipos que sabemos tienen alguna deficiencia que nos piden resolver y debemos justificar el motivo por el cual deben seguir así. Entendemos que no es correcto su estado, pero por temas operacionales no es posible su cambio.
What problems is the product solving and how is that benefiting you?
Dos problemas principales: falta de tiempo y alto conocimiento. Al ser un MDR, ya no debemos invertir tiempo en revisar las alertas de XDR y contextualizarlas pero además, si hay que responder, Sophos se encarga por nosotros. Respecto al conocimiento, pese a que tenemos personal focalizado en ciberseguridad, es imposible llegar al nivel de dedicación realizando la cantidad de búsquedas proactivas de amenazas, pues aunque se esté muy al día de las últimas novedades, siempre un equipo como MDR, con todos los clientes que tiene, estará mucho más actualizado y buscará nuevos problemas incluso antes de que los ciberdelincuentes lo intenten.
Sophos MDR helps keep our environment secure and let's me sleep at night
What do you like best about the product?
Their 24/7 monitoring of our environmnent
What do you dislike about the product?
Occassionally we have false positives...
What problems is the product solving and how is that benefiting you?
Sophos MDR provides us with 24/7 threat hunting, detection and remediation. With our existing team we would not be able to do this on a 24/7 basis and real threats would go undetected until something really bad happened. With the MDR team actively monitoring inside of our environment we're able to detect and remediate before a catastrophe occurs.
Great partner that help you 24/7
What do you like best about the product?
it's a team of cybersecurity that keep the eyes on your infrastructure 24/7
What do you dislike about the product?
support is only in english. In my opinion this it's a little gap to close
What problems is the product solving and how is that benefiting you?
The team is investigating about suspiciuos behaviour in our infrastructure
MDR to provide 24x7 SOC
What do you like best about the product?
24x7 SOC coverage which is not possible for a small IT team
Ease of onboarding
Great response times
Ease of onboarding
Great response times
What do you dislike about the product?
More visibility whilst a good thing means additional work for the IT team but this is to be expected
What problems is the product solving and how is that benefiting you?
LAck of 24x7 eyes on our endpoint security
Sophos: An In-Depth Take on Its Strengths and Drawbacks
What do you like best about the product?
I have to say, my experience with Sophos has been absolutely incredible. From the moment I started configuring the products with pro support, I knew I was in good hands. The pro support deployment made it so easy.
What do you dislike about the product?
The endpoint does not manage the firewall is one of my dislike about Sophos. Also there MDR team does do human threat huntting but it does not give you the indepth look as a full security operations center (SOC). For an example you will not get an alert from Sophos if a user log in from USA and then latter that day they log in from Ireland.
What problems is the product solving and how is that benefiting you?
With the MDR product, I got there threate hunting and that was a need we have for complance. It is very nice to have a MDR team that is just a call or email away. Most of our Table top exercises one of the top 5 steps is contact MDR team.
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