AWS Enterprise On-Ramp

Technical Account Managers (TAMs) provide consultative architectural and operational guidance delivered in the context of your applications and use-cases to help you achieve the greatest value from AWS. TAMs will work with you to provide tailored engagements including strategic Business Reviews, Security Improvement Programs, guided Well-Architected reviews, Cost Optimization workshops, and a range of proactive services.

Cloud Support Engineers, Solutions Architects, and product teams are available to provide guidance and help as needed. The AWS Trust & Safety team assists you when your AWS resources are used to engage in abusive behaviors, such as spam, port scanning, denial-of-service (DoS) attacks, or malware. 

24x7 access to Cloud Support Engineers via phone, chat, and web. You can have an unlimited number of contacts that can open an unlimited amount of cases. Response times for general guidance is less than 24 hours, system impaired is less than 12 hours, production system impaired is less than 4 hours, production system down is less than an hour, and business critical system down is less than 30 minutes.

AWS billing and account experts specialize in working with enterprise accounts. They will quickly and efficiently assist you with your billing and account inquiries, and work with you to implement billing and account best practices so that you can focus on what matters: running your business.

Guidance, configuration, and troubleshooting of AWS interoperability with many common operating systems, platforms, and application stack components.

Plan and execute successful events with AWS Countdown, a service designed for a broad range of cloud use cases, including migrations, modernizations, product launches, streaming, and go-live events. AWS Countdown helps you throughout the project lifecycle to assess operational readiness, identify and mitigate risks, and plan capacity, using proven playbooks developed by AWS experts. One (1) AWS Countdown engagement is included annually with AWS Enterprise On-Ramp Support. AWS Countdown Premium is available as a monthly subscription for an additional fee.

Architectural reviews, included in limited quantities with Enterprise On-Ramp, evaluate your architecture and implement designs that can scale over time through architectural reviews with AWS Solutions Architects and TAMs and leveraging the AWS Well-Architected framework.

Cost optimization,  included in limited quantities with Enterprise On-Ramp, provides insights and recommendations on cost savings opportunities by analyzing your AWS spending and trend in cost, and reviewing flexible pricing models.