AWS Managed Services FAQs

AWS Managed Services offers two operations plans to meet your needs: 1) AWS Managed Services Accelerate for your new and existing AWS accounts via detective controls, giving you full control and flexibility to use AWS as you always have, and 2) AWS Managed Services Advanced with preventative controls via a change management system within an AWS managed landing zone, which provides a full operational solution and trades some flexibility for increased operational rigor to protect your critical business applications. Customers can select either operations plan on an account by account basis.

AWS Managed Services fast-tracks cloud adoption by providing a full range of operational services that augments your infrastructure management capability, and supports your existing operational processes. Leveraging AWS services and a growing library of automations, configurations, and run books, we provide an end-to-end operational solution for both new and existing AWS environments.

AWS Managed Services offers you a pay-as-you-go approach for pricing for cloud services. With AWS you pay only for the individual services you need for as long as you use them. The price of AWS Managed Services is calculated based on the number of instances and the usage fees of all other AWS services within the accounts we manage. For more information on pricing, please contact sales.

AWS Managed Services focuses on infrastructure management and creating scale through automation. We work closely with AWS certified partners in the majority of our customer engagements where they fill several areas of the customers end-to-end cloud solution not provided by AWS Managed Services such as migration consulting and application management. Customers looking for a single vendor to provide both application and infrastructure management are encouraged to contact one of our AWS Managed Service Providers.

We designed AWS Managed Services to operate via APIs, enabling integration of the service into a wide range of existing IT Service Management (ITSM) systems and development platforms. We provide a standard integration with ServiceNow for AWS Managed Services Advanced, while AWS Managed Services Accelerate customers can use the AWS ITSM Integration. Integrations can be performed by AWS Professional Services or an AWS Managed Services Partner.

AWS Managed Services follows Information Technology Infrastructure Library (ITIL*), the popular IT service management framework used by Enterprises. Many of the underlying AWS services managed by AWS Managed Services are certified. AWS Managed Services is certified for HIPAA, HITRUST, GDPR, SOC, ISO, and PCI. See here for more information about AWS and compliance.

* ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.

AWS Managed Services supports AWS infrastructure and services used in traditional, modernized, and cloud optimized workloads. We support the full range of AWS services and will help up to and including the operating system on Amazon EC2 instances. AWS Managed Services manages operations for AWS infrastructure, including AWS cloud resources running on AWS Outposts deployments on premises.

AWS Managed Services (AMS) offers monitoring, incident detection, response, and remediation for AWS infrastructure and security incidents. In addition, AWS Incident Detection and Response, an add-on to Enterprise Support that offers 24x7 proactive monitoring and incident management for subscribed or onboarded workloads, is available at no additional charge in eligible regions for AWS Managed Services direct customers with AWS Enterprise Support. Contact your account team to subscribe accounts and onboard your workloads to AWS Incident Detection and Response.

AWS Managed Services (AMS) specializes in managing AWS infrastructure and services. AMS does not operate or configure your applications, however, we can work with application teams to develop application specific health monitoring through standard AWS services such as Amazon CloudWatch. By leveraging AMS, you can keep your AWS resources focused on innovation instead of undifferentiated operational tasks. For custom and packaged applications, we have a community of AWS Partners who provide application management as part of their portfolio of services.

AWS Managed Services (AMS) manages certain third party tools as part of the AWS Managed Services Advanced operating plan including certain endpoint security, directory services, and network firewall tools. If you have an operational need specific to your tools or environment, we encourage you to contact your sales representative about Operations on Demand, currently available in the United States, to determine if we can provide custom operational capabilities.

AWS Managed Services (AMS) meets you where you are in your cloud journey. Whether you are considering a move to the cloud, in the process of migrating, or have workloads running on AWS, AMS can expand your operations capabilities. AWS Managed Services Accelerate works with your existing AWS accounts and workloads and can begin helping you operate quickly. AWS Managed Services Advanced can also begin helping you right away with our designated Cloud Service Delivery Manager and Cloud Architect resources who will help guide you through your operational planning and decisions making, and operations will begin once we have deployed our managed landing zone and the first workload has been migrated.

AWS Managed Services (AMS) offers flexibility in how you interact with AWS resources. AWS Managed Services Accelerate customers can interact with AWS services as they do today, and leverage AWS APIs, AWS Console, AWS Command Line Interface, through the AMS Console, or any existing ISV integrations. AWS Managed Services Advanced customers will interact primarily through the AMS change management platform using AWS CloudFormation Templates and our automated requests for change. However, customers can also leverage Developer Mode to interact with services directly in their Dev Test accounts, and can self-provision services for select AWS services that benefit from direct interaction via the AWS Console or APIs.

For a list of the regions where AWS Managed Services is currently available, please refer to the region table.

AWS Managed Services provides support in English.

For a list of supported operating systems, please refer to the AWS Managed Services documentation.

Yes, AWS Managed Services (AMS) Accelerate customers are free to use AWS Control Tower to deploy and manage their account configurations and landing zones. AWS Control Tower can be used with AWS Managed Services Advanced as long as it is added after AMS creates the initial landing zone, inclusive of networking, logging, and application accounts.

AWS Support provides a mix of tools and technology, people, and programs designed to proactively help customers optimize performance, lower costs, and innovate faster. AWS Support addresses requests that range from answering best practices questions, guidance on configuration, all the way to break-fix and problem resolution.

AWS Managed Services (AMS) helps enterprises adopt AWS at scale and operate more efficiently and securely. We are able to execute operational best practices on behalf of the customer through specialized automations, skills, and experience that are contextual to their environment and applications. We provide proactive, preventative, and detective capabilities that raise the operational bar and help reduce risk without constraining agility, allowing customers to focus on innovation. We extend customers' teams and operational capabilities including monitoring, incident detection, security, patch, backup, and cost optimization.