Self-service diagnosis and remediation for AWS customers
Resolve common issues in your AWS environment using secure and fast self-service automation, created by the AWS Support Engineering team.
Troubleshoot, proactively monitor and identify network issues, collect and analyze logs, and more.
Reduce manual effort, administrative overhead, and human errors, following AWS best practices.
How it works
AWS Support Automation Workflow is a collection of curated AWS Systems Manager self-service automation runbooks. These runbooks are created by AWS Support Engineering with best practices learned from solving customer issues. They enable AWS customers to troubleshoot, diagnose, and remediate common issues with their AWS resources.
The diagram shows the process of SAW runbook execution by AWS customer. The process is displayed from left to right.
The first illustration shows a square with cloud and gear icon inside and text that reads, 'AWS System Manager'. An arrow points to the second illustration.
The second illustration shows the collection of documents and text that reads, 'SAW Runbooks'. An arrow points to the third illustration.
The third illustration shows a browser window with a button inside and text that reads, 'Run SAW Runbook'. An arrow points to the fourth illustration.
The fourth illustration shows a double arc arrow in gear icon indicating a circular motion and text that reads, 'Automation Workflow'. An external arrow points to the fifth illustration.
The fifth and final illustration shows a document with successful check marks and text that reads, 'Remediation guidance'.
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SAW helps you troubleshoot, remediate, manage, and reduce costs on your AWS resources, AWS Support maintains a subset of the AWS provided predefined runbooks.
Use cases
Troubleshooting, Remediation, and Diagnostics
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Find more troubleshooting, remediation or diagnostic runbooks
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AWS CodeDeploy
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AWS Cloudformation
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AWS Directory Service
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Amazon Elastic Block Store (Amazon EBS)
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Amazon Elastic Compute Cloud (Amazon EC2)
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Amazon Elastic Container Service (Amazon ECS)
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Amazon Elastic File System (Amazon EFS)
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Amazon Elastic Kubernetes Service (Amazon EKS)
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Amazon Elastic MapReduce (Amazon EMR)
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AWS Elastic Beanstalk
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AWS Lambda
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Amazon Relational Database Service (Amazon RDS)
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Amazon Simple Storage Service (Amazon S3)
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AWS System Manager
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Amazon Virtual Private Cloud (Amazon VPC)
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AWS Workspaces
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Management and Trusted Advisor (TA) Checks
Cost Optimization and Operational Review
Optimize AWS costs, improve diagnostics, and operational reviews.