The Royal Opera House Case Study

Last year, London’s Royal Opera House (ROH) conducted 478 performances, reaching 700,000 through its main stage performances. Ticket sales came at predictable peak times, yet these peaks were difficult and costly to manage with outdated IT. Wishing to simplify its infrastructure while creating a more accessible online ticket purchase experience that aligned with ROH’s philosophy of creating better access to the arts, ROH looked for a better solution. Since migrating to the AWS Cloud, ticket purchase wait times have decreased from four hours to minutes.