Agent Productivity & Empowerment

Customer service agents often have to work across multiple systems and interfaces without enough information about the customer or case at the moment of service. This lack of empowerment for the agents makes it challenging to provide a great customer experience in an efficient manner. Agent Productivity and Empowerment solutions on AWS automates agent tasks across multiples systems with a single UI. These solutions provide an all-in-one artificial intelligence and machine learning contact center, equipping agents with one UI across multiple channels. They can authenticate and view customer information, handle calls, chats, tasks, and other cases. It also provides automated agent assistance and knowledge management tools to help them work more efficiently while they increase their productivity.